Frequently Asked Questions (FAQs)

 What payment methods do you accept?

Please read our Payment Options page for more information..

Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom. For more details, check our Shipping Policy,

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached. For more details, visit our Return and Refund Policy.

 How can I contact your customer support team?

You can reach us at:

Or use the form on our Contact Us page—we’d love to hear from you!


If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00

Email: support@velourcrown.com
Phone: +447414683595
Contact Form: Click here

Business Information
Velour & Crown is operated by Elevate.utrecht, a company registered in Netherlands.

Company Number: 91189934
VAT: NL004871645B44

Address:
Zoomstede 27
3431 HL Nieuwegein, Netherlands